Privacy Policy

Far From Travel Ltd ("Far From Travel Ltd", trading as FarFrom, "we", "us", "our") is committed to protecting your privacy and handling personal data in a transparent, lawful, and secure way.

This privacy policy explains how we collect, use, share, and protect personal data when you access or use the FarFrom website, platform, and related services (together, the Platform). It also explains your rights under UK data protection law.

This policy applies to all Platform users, including Hosts, Volunteers, and website visitors.

1. Who we are and what this policy covers

Far From Travel Ltd is the data controller responsible for personal data processed under this policy.

Company details

• Company name: Far From Travel Ltd
• Company number: 16399778
• Registered in: England and Wales
• Website: www.farfromtravel.com
• Email: [email protected]

FarFrom operates an online marketplace that enables Hosts and Volunteers to connect for voluntary work-for-accommodation exchanges. We provide the digital tools that support profiles, listings, messaging, booking functionality, and reviews.

This policy covers personal data processed by FarFrom in connection with operating and securing the Platform, communicating with users, and meeting our legal obligations.

This policy does not cover personal data processed independently by Hosts or Volunteers outside the Platform, or personal data processed by third-party services under their own privacy policies (such as payment providers).

2. Personal data we collect

We collect only the personal data necessary to operate, secure, and improve the Platform, and to comply with legal obligations. The data we collect depends on how you interact with FarFrom.

Website and technical data

When you visit our website, we may collect limited technical information such as:

• IP address
• Device, browser, and operating system information
• Pages visited and general usage data
• Date and time of access
• Security and error logs

This data is used to operate and secure the website and understand how it is used.

Account and profile data

When you create an account, we collect information such as:

• Name
• Email address
• Phone number
• Encrypted password
• Account type (Host or Volunteer)
• Profile information you choose to provide

This data is used to create and manage accounts and enable Platform functionality.

Listings, messages, and reviews

When you use the Platform, we collect and store:

• Listing details and photos
• Messages sent through Platform messaging
• Applications and booking requests
• Reviews and feedback

This information supports core Platform features, transparency, safety, and moderation.

Payments and billing

Where fees apply, we collect:

• Payment status and transaction records
• Subscription or booking fee details
• Invoices and billing history

We do not store full payment card details. Payments are processed by third-party payment providers under their own privacy policies.

Reports, support, and safety

If you contact us or submit a report, we may collect:

• Your contact details
• The content of your enquiry or report
• Relevant account, listing, or message information

This data is used to respond, investigate issues, and maintain Platform integrity.

We do not intentionally collect special category personal data or data relating to children under 18.

3. How and why we use personal data

We process personal data only where we have a lawful basis under UK data protection law.

Operating the Platform

We process personal data to:

• Create and manage accounts
• Enable profiles, listings, messaging, and bookings
• Provide access to Platform features
• Manage subscriptions and fees
• Send essential service communications

Platform safety and improvement

We process personal data to:

• Maintain Platform security
• Prevent fraud, misuse, and misleading activity
• Moderate listings, messages, and reviews
• Respond to reports and safety concerns
• Improve Platform functionality and user experience

These activities are necessary for FarFrom's legitimate interests in operating a safe and reliable marketplace and do not override user rights.

Legal and regulatory compliance

We process personal data where required to:

• Meet accounting and tax obligations
• Respond to lawful requests from regulators or authorities
• Comply with consumer protection and other legal requirements

Marketing and optional communications

Where required by law, we rely on consent to send marketing communications. You can withdraw consent at any time.

Automated tools

We may use automated tools to support search, ranking, recommendations, or content moderation. These tools do not make fully automated decisions with legal or similarly significant effects without human involvement.

4. Who we share personal data with

We do not sell personal data.

We may share personal data with:

Other Platform users

Information such as profiles, listings, messages, and reviews is shared where necessary for Platform functionality and controlled by user actions.

Service providers

We use trusted third-party providers to support:

• Website hosting and infrastructure
• Payment processing
• Identity verification (where applicable)
• Email delivery and communications
• Analytics and customer support

These providers process data on our instructions and must meet data protection requirements.

Professional advisers and authorities

We may share data with legal advisers, accountants, insurers, regulators, or law enforcement where required or appropriate.

5. International transfers and security

We primarily store and process personal data in the UK and EEA. Where data is transferred outside these areas, we ensure appropriate safeguards are in place, such as adequacy decisions or approved contractual protections.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. No system is completely secure, but we regularly review and update our safeguards.

6. Data retention

We keep personal data only for as long as it is reasonably necessary to operate the Platform, comply with legal and regulatory obligations, and manage safety, integrity, and dispute matters.

How long we keep personal data depends on the type of data and how it is used:

• Account and profile data is retained while your account remains active and for a reasonable period afterwards in case of queries, disputes, or legal obligations.
• Listings, messages, and reviews are retained to support Platform functionality, trust, safety monitoring, and dispute handling.
• Payment and billing records are retained for statutory accounting, tax, and audit purposes.
• Reports, complaints, and safety records are retained as necessary to investigate concerns, maintain Platform integrity, and comply with legal requirements.

7. Contact details and complaints

If you have questions about this policy or wish to exercise your rights, contact us at:

Email: [email protected]

8. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on the Platform, with the "Last updated" date shown above.